Apologies if this is a repeat, I think my first attempt at this timed out.
I have a client who is a charity. They have a franking machine they use for mailshots.
When they want to do a mailing, they enter an amount of money in the machine which is immediately taken from their bank account by direct debit.
The supplier of the machine has repeatedly refused to provide invoices for the cost of the postage. Their lastest reply to my request for invoices is as follows:
"We do not issue invoices for your postage account as there is no VAT charge on postage and also a payment is required upfront before you can add monies to your franking machine
"As we cannot anticipate the amount that is required to meet your postage requirements we do not request monies from yourselves."
Are they right? It seems odd to me as every other supplier I have ever known has provided invoices, whether or not it includes VAT and whether it is paid in advance or not.
If they are wrong, how might I persuade them to issue invoices.
Any help would be gratefully received.
Edited at 13 Dec 2021 04:05 PM GMT